COVID-19 Policy

 LICC- Safe Clinical Practice and appropriate steps taken by Clinic during and after COVID-19 crisis 

Actions taken in May 2020 based on Government Guidelines:

At LICC, we have taken steps to ensure we can continue to treat patients in a safe and effective manner, in the next few weeks, in accordance with government guidelines and Healthcare regulatory authorities (CSP/HCPC/Physiofirst/HSE) advice, aiming to minimise the risk, for the staff and patients.

Patient’s safety and their health journey with us is of the utmost importance. We are watchfully monitoring the COVID-19 situation around the clock and have precautions in place to ensure the health of all our patients and staff.

Key Actions taken in from 13th May 2020, following Government and CSP/Physiofirst Guidelines:

  • screening patients for COVID symptoms before they attend clinic 
  • reducing clinic capacity to ensure any patients attending can be kept 2m apart
  • hand sanitising procedures as patients enter and leave the environment
  • a one way system of patient movement in your practice
  • longer appointment times to allow for full cleaning in between patients
  • staggered appointments or asking patients to wait outside the clinic
  • a screen for reception staff
  • processes for the safe disposal of PPE infection-prevention-and-control disposing


Actions taken in April 2020 based on Government Guidelines:

Patient’s safety and their health journey with us is of the utmost importance. We are watchfully monitoring the COVID-19 situation around the clock and have precautions in place to ensure the health of all our patients and staff.

We are currently offering Face to face Physiotherapy for emergency and urgent patients after performing a brief telephone review. We will consider offering face to face Physiotherapy for patients who are unable to wait after attempting self-management (All these out-patient sessions are only for Non- COVID-19 patients). 

Physiotherapy services includes appointments in clinic with hands-on treatment as required, and home visits. Please be assured that we will continue to follow our comprehensive cleaning policies to ensure your health and safety. We will continue to follow government and NHS advice to delay the spread of the virus and reduce the impact for our patients.

The information we have is changing almost daily, so we believe the best way forwards is to make realistic plans for the future and point you in the right direction to find the most up-to date guidance. Currently we adhere to the following guidelines

Current NHS advice for the effective management of Coronavirus can be found at:

The government’s response and further advice on Coronavirus can be found at:

Continuity of Physiotherapy services

We are monitoring all the Staff, Visitors and Patients whether they have COVID 19 symptoms.Whilst our staff are healthy and able, we will continue to accept new patients, and treat our current patients with the most effective forms of treatment possible. We are also using a wide variety of online resources to continue to provide you with expert assessment, advice, exercise, and self-help treatment in the event of restrictions affecting your ability to attend the clinic.

Cancellation Fees

If you are unwell or feel you are at risk from Coronavirus, we currently will not charge you a cancellation fee for cancellations made within less than 24 hours.

We would advise you to review the guidance above from the NHS and the government if you are unwell. We are recording all instances of cancellations and will attempt to contact you after the relevant period to check your condition.

If you still require physiotherapy after this time, we will be available to continue your treatment in the best way possible. If you are unable to attend your appointment we would appreciate you contacting us at the earliest opportunity as any missed appointments without contact will still be charged at the full amount.

Cleaning and Infection control Policies

We have regular cleaning and infection control policies in place, and want to reassure you of the following measures we are taking to help protect you, our staff and the general public:

1:1 Sessions:

  • Handwashing after every patient contact for at least 20 seconds with soap and water – we are firm believers in good hand hygiene and all our staff have been trained in effective handwashing techniques. If you do not see your physiotherapist wash their hands between patient contacts, please feel free to ask your physiotherapist to wash them again. You are welcome to wash your hands before, during or after your physiotherapy session – Kindly ask us.
  • Alcohol Gel will be available for use by staff and patients at frequent touch points – e.g by electrotherapy machines or card machine PIN entry keypads. Please use the alcohol gel as you enter and leave the clinic.
  • Fresh Paper Towel is used on the bed for each patient.
  • Chairs, Desks and other surfaces will be wiped down with at the end of the day. If you feel further attention is required to wipe these surfaces, please speak to your physiotherapist.
  • Linen is changed daily. If you feel further attention is required during your session, please mention this to your physiotherapist.

Please be assured we are taking the current situation very seriously. We will be following the situation carefully over the next few months and continuing to follow the government advice:

If you have any questions or concerns regarding our approach to the current situation, or feedback on any aspect of.

Best Wishes,
Sen and team at Longfield Integrated Care Centre